Refund policy

Last updated: November 11, 2026

30-day returns for faulty or damaged items

If your HeatSwing arrives damaged, stops heating, or has a manufacturing fault within 30 days of delivery, we will replace it or give you a full refund. You won't pay to send it back.

To start a claim, email us at capyhop@hotmail.com within 30 days of delivery with:

• your order number
• a short description of the problem
• a photo or short video showing the fault or damage

We'll reply within 2 business days with the next steps. Please don't send anything back before contacting us, as returns sent without a return authorisation can't be matched to an order.

Change of mind

Because the vest is a worn garment with built-in electronics, we can only accept change-of-mind returns if the item is unused, unworn, unwashed and returned in its original packaging with all parts included. Change-of-mind returns must be requested within 30 days of delivery, and return shipping is paid by the customer. Items that have been worn, washed, used with a power bank or damaged after delivery are not eligible for a change-of-mind refund.

Once we receive and inspect the return, we'll refund the product price to your original payment method within 14 days.

UK and EU customers

If you live in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason. Tell us you want to cancel within that 14-day period and return the item within 14 days of telling us. We'll refund the product price and standard delivery cost. You pay the cost of returning the item. If the item has been handled more than needed to check it (for example worn on the course or used with a power bank), we may reduce the refund to reflect the loss in value. Nothing in this policy affects your statutory rights.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

Please contact us before opening a dispute

If something is wrong with your order, email us first at capyhop@hotmail.com. We resolve almost every issue within a few days, and contacting us is the fastest way to get a replacement or refund. If a payment dispute or chargeback is opened without contacting us first, we will share your order details, tracking and delivery confirmation, and this policy with the payment provider so the dispute can be reviewed.

Contact

Email: capyhop@hotmail.com. Please include your order number in every message.